TECHNICAL DATA
Dimensions: 14mm x 207mm x 2200mm Pack Size: 3.1878 m2 Fix System: 5G LOC Grade: Premium Finish: Brushed Matt Lacquered Bevel: 4V Underfloor Heating: Suitable 14 DAY MONEY BACK GUARANTEE
All of our orders have a 14-day money back guarantee as standard. If you change your mind, just return your items unused, in its original condition within 14 days of receiving it and we will either exchange it or give you a full refund.
If in the unlikely event that you are not fully satisfied with your purchase, please email info@kmjoineryltd.com, stating your order number, what items you wish to exchange or cancel and the reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days depending on your card issuer’s policies.
You are responsible for the cost of returning your item/items back to us. The goods must also be returned by a reputable carrier to minimise the risk of damage. If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and must be returned on the original pallet for protection.
The item is your responsibility until it reaches us, for your own protection we recommend using a service that allows insuring the goods.
In the unlikely event that an item/items are deemed faulty, you must notify us by email at info@kmjoineryltd.co.uk within 24 hours of receiving the goods detailing the problem including any images.
We do not offer a returns policy on special order products unless they are deemed faulty.
Please be aware that these conditions are only applicable to purchases made online.
Standard delivery
Our standard deliveries are to B2B addresses where forklifts are present to unload from a curtain side trailer. For B2C deliveries, this will be a kerbside delivery. We will always aim to deliver your order as soon as possible and in most circumstances, we can deliver your floor within 2 working days of your sales order confirmation. Next day delivery may be available for some items depending on your location. Please contact us for your options. Our team can advise you on alternative shipping arrangements and the associated charges for the service.
Delivery Terms and Conditions
Deliveries to B2B address's are made on a curtain side truck where a forklift can be used. Please advise us prior to dispatch should you require a tail lift truck. Deliveries to B2C addresses are made kerbside by either van or lorry, the goods can not be taken into the customers house for insurance purposes. For all deliveries we will assume that your delivery address has suitable access for any size vehicle, however if this is likely to be an issue then please make us aware of this at the point of purchase so that we can look into alternative delivery options. There may be an additional charge if your delivery cannot be sent out via our standard delivery network. We will confirm this to you at the point of us being made aware of any adjustments being needed.
We insist that you do not book in any installers prior to receiving your delivery. Since we use external logistic companies for our deliveries, we cannot be held responsible for any financial loss or damages due to couriers.We will however, help raise any queries you might have with the logistics companies should there be any claims for damages. Furthermore, we, nor the logistics companies, will not compensate for any holiday taken from work due to failed or damaged deliveries. We will not compensate any charges for fitters that have been booked and unable to complete the job due to a late or damaged delivery.
Deliveries Outside the Normal Network
Customers living in certain areas of the UK and Ireland may not be eligible for standard delivery due to the cost of reaching areas outside of our delivery partners network. Lead times of reaching certain territories may also be longer. Deliveries outside of mainland UK are not be possible without an additional charge. Our team will contact you if this is the case. We will, however, always aim to send your order out within our standard delivery costs if possible.
Areas that may incur additional charges are as follows:-
North Devon, Cornwall, North Wales, Mid Wales, West Wales, London
Areas that may incur additional charges are as follows:-
Northern Ireland, Ireland, Channel Isles, Scottish Highlands, Isle of Wight, Isle of Man, Scottish Islands, Europe
Your responsibility
The recipient of your purchased goods must check that all flooring products are in perfect condition before using them.
We cannot accept any claims for damaged or faulty items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent(fitter) has accepted that the goods are in perfect condition.
You, as the customer, assume full responsibility for the suitability of the items ordered and their suitability for the job specification.
When the delivery is signed for by the customer it is signed for as having no damages and the product is as ordered. Delayed claims will not be entertained. Damages on arrival should be photographed as evidence and sent to us which we can check against the dispatched goods.
Failed Deliveries
We are aware that sometimes deliveries may be late or rescheduled but if there is a failed delivery due to inadequate help available at the delivery location, nobody at the delivery address, the order is refused or cancelled whilst in transit then you will be liable for additional costs that may be incurred for the return or re delivery of the order. If your order arrives as arranged but we’re unable to deliver because there’s nobody home, refused goods or the order is cancelled whilst in transit you will be liable for any additional costs associated with the goods being returned and this will be deducted from your refund if you cancel your order.
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